Manager, IT Hardware & Infrastructure
Fairfax, VA
Full Time
Fairfax Corporate Office
Manager/Supervisor
Manager, IT Hardware & Infrastructure
Fairfax, VA | Full-Time
Lead the technology infrastructure that keeps patient care connected across Fairfax Radiology Centers.
At Fairfax Radiology Centers (FRC), technology plays an essential role in nearly every aspect of patient care—from the workstations and diagnostic monitors our radiologists rely on to the networks, servers, communications tools, and hardware that connect our imaging centers.
We are seeking an experienced Manager, IT Hardware & Infrastructure, who combines strong technical expertise with hands-on leadership and a commitment to exceptional customer service. In this role, you’ll lead the team responsible for the hardware and infrastructure that keep FRC’s clinical and business operations connected, reliable, and running smoothly.
This is an opportunity for an IT leader who enjoys both leading people and staying close to the technology—someone who is equally comfortable managing a team and major infrastructure projects, supporting a radiologist with an urgent technology need, evaluating hardware solutions, or helping prepare the IT infrastructure for a new imaging center.
Why You’ll Want to Join FRC
Lead IT Hardware & Infrastructure
This is a hands-on IT leadership position. The role requires the ability to travel among FRC locations, transport equipment weighing up to 50 pounds, and access computers and technology equipment located under desks, on shelving, and within IT storage and server rooms.
Because technology issues can occur outside normal business hours, this position also participates in after-hours on-call support.
Benefits
About Fairfax Radiology Centers
Fairfax Radiology Centers is the largest radiology practice in the Washington, DC metropolitan area. Our teams support a broad network of outpatient imaging centers and subspecialized radiologists committed to providing exceptional diagnostic imaging and patient care.
At FRC, IT isn’t simply a behind-the-scenes function. The technology you support helps our radiologists, technologists, clinical teams, and employees deliver exceptional care to patients throughout Northern Virginia.
Compensation
Based on your qualifications and experience, the compensation range for this position is:
$130,500 - $159,500/year
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
Equal Opportunity Employer
FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.
We See You… Supporting the Technology Behind Exceptional Care.
Fairfax, VA | Full-Time
Lead the technology infrastructure that keeps patient care connected across Fairfax Radiology Centers.
At Fairfax Radiology Centers (FRC), technology plays an essential role in nearly every aspect of patient care—from the workstations and diagnostic monitors our radiologists rely on to the networks, servers, communications tools, and hardware that connect our imaging centers.
We are seeking an experienced Manager, IT Hardware & Infrastructure, who combines strong technical expertise with hands-on leadership and a commitment to exceptional customer service. In this role, you’ll lead the team responsible for the hardware and infrastructure that keep FRC’s clinical and business operations connected, reliable, and running smoothly.
This is an opportunity for an IT leader who enjoys both leading people and staying close to the technology—someone who is equally comfortable managing a team and major infrastructure projects, supporting a radiologist with an urgent technology need, evaluating hardware solutions, or helping prepare the IT infrastructure for a new imaging center.
Why You’ll Want to Join FRC
- Make an impact on patient care by supporting the technology our physicians and clinical teams depend on every day
- Lead our IT hardware and infrastructure function across FRC’s network of imaging centers and offices
- Stay hands-on with technology while leading and developing an IT team
- Work with healthcare-specific technology, including RIS, PACS, diagnostic monitors, PowerScribe, networking, servers, and related systems
- Influence technology decisions by evaluating hardware, infrastructure improvements, upgrades, and replacements
- Partner across the organization with radiologists, leadership, operations, Procurement, vendors, and other departments
- Support FRC’s continued growth through new imaging centers, construction projects, technology implementations, and infrastructure expansion
Lead IT Hardware & Infrastructure
- Oversee the hardware and infrastructure supporting FRC’s clinical and business operations
- Provide support for workstations, diagnostic monitors and any of the hardware that supports our teams. This could include RIS, PACS, PowerScribe, VPN, networking, servers, firewalls, wireless networks, printers, fax systems, physician portals, email, and related systems
- Oversee service and support requests for IT hardware needs, ensuring timely assignment, follow-through, and resolution
- Support software installations and upgrades to ensure successful implementation and integration while minimizing disruption to operations
- Help maintain the reliability and security of systems used to store and communicate protected health information in accordance with HIPAA and other applicable requirements
- Support the communication technologies used throughout the organization, including telephone systems, network connectivity, email, websites, fax systems, and messaging applications
- Recruit, train, supervise, and provide ongoing direction to assigned IT staff
- Establish priorities and delegate service requests, projects, and assignments
- Provide performance feedback, annual evaluations, coaching, and performance management
- Manage time and attendance for assigned team members
- Foster a responsive, accountable, and customer-focused IT support environment
- Communicate department activities, priorities, and urgent issues to the Chief Information Officer
- Provide direct technology support to FRC radiologists when needed
- Ensure effective IT support across a geographically diverse network of imaging centers and offices
- Troubleshoot and help resolve urgent hardware, connectivity, and infrastructure issues
- Travel to FRC locations as needed to provide on-site support and guidance
- Communicate technology updates and issues clearly to internal partners and stakeholders
- Participate in after-hours on-call support
- Participate in technology projects, project management, and change-control processes
- Develop and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to evaluate IT service and performance
- Track project progress and provide appropriate reporting and updates
- Identify trends and opportunities to improve technology, workflows, service, and organizational performance
- Stay current on developments in healthcare, radiology, office, and infrastructure technology and recommend appropriate upgrades or replacements
- Contribute to IT policies, procedures, operational reporting, strategic planning, and continuous quality improvement
- Coordinate hardware selection and support with internal partners and vendors
- Partner with Procurement to evaluate solutions and negotiate competitive hardware pricing
- Participate in departmental and organizational budgeting
- Review and approve IT hardware-related invoices
- Support construction and renovation projects, providing guidance for cabling, PCs, printers, phones, networking, and other IT infrastructure needs
- Plan for technology replacements and upgrades to support current operations and future organizational needs
- Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, or a related field with 5 years of IT management experience preferred, OR approximately 10 years of IT management experience; an equivalent combination of education and experience will be considered
- Strong knowledge of IT infrastructure, hardware components, networking, desktop systems, servers, security, and related technologies
- Demonstrated experience leading IT staff and managing service delivery
- Experience supporting users and technology across multiple geographic locations
- Strong project management, organizational, and problem-solving skills
- Excellent customer service skills with the ability to support both technical and non-technical users
- Strong verbal and written communication skills
- Ability to work effectively in a hybrid environment and travel to FRC imaging centers and offices as needed
- Healthcare IT experience preferred; radiology experience is a plus
- Experience with RIS, PACS, diagnostic imaging technology, or other healthcare information systems is highly valued
This is a hands-on IT leadership position. The role requires the ability to travel among FRC locations, transport equipment weighing up to 50 pounds, and access computers and technology equipment located under desks, on shelving, and within IT storage and server rooms.
Because technology issues can occur outside normal business hours, this position also participates in after-hours on-call support.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Profit Sharing Plan
- Employer-Paid Short- and Long-Term Disability Coverage
- Employer-Paid Life and AD&D Insurance
- Employee Assistance Program
- Additional voluntary benefit options
About Fairfax Radiology Centers
Fairfax Radiology Centers is the largest radiology practice in the Washington, DC metropolitan area. Our teams support a broad network of outpatient imaging centers and subspecialized radiologists committed to providing exceptional diagnostic imaging and patient care.
At FRC, IT isn’t simply a behind-the-scenes function. The technology you support helps our radiologists, technologists, clinical teams, and employees deliver exceptional care to patients throughout Northern Virginia.
Compensation
Based on your qualifications and experience, the compensation range for this position is:
$130,500 - $159,500/year
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
Equal Opportunity Employer
FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.
We See You… Supporting the Technology Behind Exceptional Care.
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