Pre-Visit Navigator
Fairfax, VA
Full Time
Corporate Office
Experienced
Pre-Visit Navigator
Fairfax Radiology Centers | Northern Virginia
Full-Time | Outpatient Diagnostic Imaging | On-Site (and then remote)
Help Create a Seamless Patient Experience—Before the Appointment Even Begins
This is an Internal Job Posting for Current FRC Employees Only
At Fairfax Radiology Centers (FRC), exceptional patient care begins long before a patient arrives for their imaging appointment. Behind every smooth visit is a team of dedicated professionals working to ensure that orders are accurate, information is complete, and patients know what to expect.
We're seeking a detail-oriented, proactive, and service-minded Pre-Visit Navigator to help patients and our imaging teams prepare for a successful visit with their CT and MRI exams.
In this role, you'll play an important part in identifying and resolving potential issues before the day of service. From reviewing imaging orders and coordinating with referring providers to helping patients understand exam preparation and financial requirements, your work will help eliminate unnecessary delays and create a more positive patient experience.
If you're someone who enjoys solving problems, catching the details others might miss, and helping patients navigate their healthcare experience with confidence, this could be a great opportunity for you!
What You'll Do
Ensure Appointments Are Ready for Patient Care
Help Patients Feel Prepared and Informed
At FRC, we recognize that every role contributes to the patient experience. As a Pre-Visit Navigator, you'll make a meaningful difference by helping patients arrive prepared, reducing unnecessary delays, and supporting the teams who deliver exceptional imaging care.
You'll enjoy:
At Fairfax Radiology Centers, we believe a great patient experience doesn't happen by chance. It starts with people who care enough to get the details right, communicate with compassion, and work together to make every appointment as seamless as possible.
If you're ready to put your attention to detail, problem-solving skills, and commitment to patient care to work, we'd love to meet you.
Apply today and help us make every patient visit a better experience.
Compensation:
Based on your qualifications and experience, the compensation range for this position is:
$24.65 – 33.35 per hour
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
Equal Opportunity Employer
FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.
Fairfax Radiology Centers | Northern Virginia
Full-Time | Outpatient Diagnostic Imaging | On-Site (and then remote)
Help Create a Seamless Patient Experience—Before the Appointment Even Begins
This is an Internal Job Posting for Current FRC Employees Only
At Fairfax Radiology Centers (FRC), exceptional patient care begins long before a patient arrives for their imaging appointment. Behind every smooth visit is a team of dedicated professionals working to ensure that orders are accurate, information is complete, and patients know what to expect.
We're seeking a detail-oriented, proactive, and service-minded Pre-Visit Navigator to help patients and our imaging teams prepare for a successful visit with their CT and MRI exams.
In this role, you'll play an important part in identifying and resolving potential issues before the day of service. From reviewing imaging orders and coordinating with referring providers to helping patients understand exam preparation and financial requirements, your work will help eliminate unnecessary delays and create a more positive patient experience.
If you're someone who enjoys solving problems, catching the details others might miss, and helping patients navigate their healthcare experience with confidence, this could be a great opportunity for you!
What You'll Do
Ensure Appointments Are Ready for Patient Care
- Review outpatient imaging orders before scheduled appointments to ensure accuracy, completeness, and consistency with the requested exam.
- Verify essential order information, including patient identifiers, referring provider signatures, and clinical indications.
- Identify missing information, discrepancies, or potential concerns and work with referring providers, scheduling teams, and radiology leadership to resolve them.
- Proactively address issues that could result in appointment delays, rescheduling, or cancellations.
- Document order reviews, corrections, and communications accurately in Medinformatix and other designated systems.
Help Patients Feel Prepared and Informed
- Communicate with patients before their appointments to confirm exam preparation requirements and answer related questions.
- Help patients understand estimated out-of-pocket costs by coordinating with the Benefits/Estimation team.
- Assist patients with medical necessity waiver requirements in collaboration with the Medical Necessity team.
- Obtain missing registration information from patients or referring offices to help ensure a smooth check-in experience.
- Provide clear, compassionate communication that helps patients feel informed, supported, and confident about their upcoming visit.
- Serve as a resource for Hospitality Associates, offering guidance and support with patient registration, insurance verification, and front desk processes.
- Collaborate with centralized scheduling, imaging center staff, and Center Managers to address potential barriers to patient care.
- Escalate unresolved or time-sensitive issues to the appropriate teams to ensure timely follow-through.
- Build strong working relationships across departments to support accurate information, efficient workflows, and a consistent patient experience.
- Help maintain the integrity of patient and referring provider information through database support activities, including patient account merges and resolution of referring physician records marked TBD.
- Collaborate with Radiology Documentation Specialists to resolve data discrepancies and maintain accurate records.
- Identify and report recurring order issues, registration gaps, and workflow trends that may present opportunities for improvement.
- Stay informed about outpatient imaging procedures, scheduling requirements, and organizational policies.
- High school diploma or equivalent required; associate degree or higher in healthcare, radiologic sciences, or a related field preferred.
- Experience in outpatient radiology scheduling or patient registration is required.
- Exceptional attention to detail and the ability to identify potential issues before they affect patient care.
- Strong organizational skills with the ability to manage multiple priorities and follow through on outstanding items.
- Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
- A collaborative, service-oriented approach to working with patients, referring providers, and internal teams.
- Confidence navigating multiple computer systems, switching between screens, and maintaining accurate electronic records.
- Strong problem-solving skills, sound judgment, and a commitment to accuracy and confidentiality.
At FRC, we recognize that every role contributes to the patient experience. As a Pre-Visit Navigator, you'll make a meaningful difference by helping patients arrive prepared, reducing unnecessary delays, and supporting the teams who deliver exceptional imaging care.
You'll enjoy:
- Meaningful Work: Help patients navigate important steps in their healthcare journey and reduce potential barriers to care.
- Collaborative Environment: Work alongside dedicated professionals who value teamwork, communication, and patient-centered service.
- Professional Growth: Expand your knowledge of outpatient imaging operations, patient access, and healthcare workflows.
- Comprehensive Benefits: Medical, dental, and vision insurance; paid time off and holidays; employer-paid disability coverage; tuition and continuing education reimbursement; and profit sharing, subject to plan eligibility.
- A Culture That Values You: Join an organization guided by Respect, Trust, Compassion, and Innovation.
At Fairfax Radiology Centers, we believe a great patient experience doesn't happen by chance. It starts with people who care enough to get the details right, communicate with compassion, and work together to make every appointment as seamless as possible.
If you're ready to put your attention to detail, problem-solving skills, and commitment to patient care to work, we'd love to meet you.
Apply today and help us make every patient visit a better experience.
Compensation:
Based on your qualifications and experience, the compensation range for this position is:
$24.65 – 33.35 per hour
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
Equal Opportunity Employer
FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.
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